Peace of Mind
At Petland Summerville, we do everything possible to ensure your puppy is happy and healthy when they go home with you. After your purchase, you are covered through our Health Warranties should the need arise. While we cannot protect against everything life throws at you, our comprehensive warranty coverage is designed to give you and your pup peace of mind at every stage of their lifetime.
First 7- Days
First 5 days- You are entitled to a free exam with a designated veterinarian within 5 days of purchase
10 Year Congenital
Congenital/Hereditary Warranty- If your puppy is diagnosed with a condition that causes them not to lead a normal life, our warranty reimburses you for any out of pocket expense billed through your insurance* up to the cost of the puppy
Our 14-day warranty covers viral, bacterial, and skin-related illnesses. This is through direct coverage with our designated veterinarians or reimbursement with a licensed veterinarian of your choosing
Discounted Spay or Neuter- Our designated veterinarians offer discounted spay or neuter services to your puppy!
We include a free month of pet insurance through AKC Pet Insurance for our puppy parents and recommend keeping this coverage (or a similar one) throughout the lifetime of your puppy.
A lifetime of unconditional love, memories, and unlimited puppy kisses!
Customer Support - Claims
Have any questions? Through our claims process, we provide outstanding customer service. Please allow two business days for our support team to contact you. For emergencies, please use the phone number or email below. When sending your claim through email, please include your puppy’s ID, last name, and store location in the subject line of your email.